Privacy Policy

1. Introduction

Floatex Marketing Solutions Private Limited ("we," "us," or "our"), operating under "The Ecosystem Community" (TEC), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you access or use our platform, services, and communication channels (including WhatsApp, SMS, and Email).

2. Information We Collect (Data Collection)

• Personal Identifiers: Full name, email address, physical address, and contact details (including phone number).
• Communication Data: Messages, feedback, inquiries, consent logs, and preferences submitted through our contact forms or interactive widgets.
• Technical & Device Information: IP address, browser type, operating system, device identifiers, and platform usage analytics.
• Financial & Transaction Information: Payment-related information, billing details, and transaction histories where applicable.

3. How We Use Your Information

• To deliver, operate, and maintain the community platform, events registration, and pitching modules.
• To provide customer support, respond to your inquiries, and process your requests.
• To send transactional updates, RSVP confirmations, schedule notifications, and event details.
• To send promotional materials, newsletters, mixer invites, and updates about the ecosystem (subject to your consent).
• To maintain platform security, detect and prevent fraud, and comply with legal obligations.

4. Data Sharing & Third-Party Platforms

We do not sell your personal data. To provide efficient services, we share necessary data with trusted third-party service providers, including:

• WhatsApp Business API Providers & Communication Gateways (e.g., Meta, SMS/RCS routers) to deliver messages, notifications, and alerts.
• CRM & Leads Management Tools to store user details and track sponsor/pitch/partner applications.
• Analytics Providers (e.g., Google Analytics) to study site traffic and optimize user interfaces.
• Payment Processors to securely manage transactional flows for paid tickets or packages.

5. User Consent & WhatsApp Communications

By providing your phone number on our contact forms, applying to pitch, or registering for mixers, you explicitly consent to receive transactional and promotional WhatsApp messages, calls, SMS, and emails from us. Consent to receive WhatsApp messages is a condition of utilizing interactive community updates.

• You acknowledge that messaging fees and data tariffs from your carrier may apply.
• We comply fully with Meta's developer policies, data handling requirements, and business communication rules.

6. Opt-Out & Unsubscribe Mechanism

You have the right to stop receiving communications from us at any time. You can opt out of WhatsApp messages by:

• Replying with "STOP", "UNSUBSCRIBE", or "STOP WA" directly to any message received from us.
• Sending an email to hello@rishavagarwal.in requesting removal from our messaging lists.
• Following the unsubscribe link or instructions present in our email newsletters.

7. Data Retention & Security

We store and protect your data using industry-standard protocols:

• Data Retention: Customer details are retained only for as long as necessary to fulfill the purposes outlined in this policy, support active memberships, or comply with statutory retention periods.
• Security Safeguards: We implement administrative, technical, and physical safeguards (including SSL encryption and access controls) to prevent unauthorized access, alteration, disclosure, or destruction of your personal information.

8. Compliance with Legal Obligations

We operate in strict compliance with local data protection laws, including the Information Technology Act, 2000 (and amendments), the Digital Personal Data Protection (DPDP) Act, 2023, and Meta's developer data privacy policies. We ensure that your data is processed lawfully, fairly, and transparently.